Pilestone's Returns Policy
Pilestone want you to be completely satisfied with your purchase. If, for any reason you want to return your glasses then you have a 60-DAY simple money back guarantee for any glasses purchased through www.pilestone.co.uk
How to return your glasses
Please email us with a brief explanation as to why you wish to return the glasses and we will get back to you with instructions and a returns address.
Once the package is received it will be processed and within 24 hours we will initiate a refund and you will be credited into your bank within 2-5 days.
Returns Policy Details
Please return the glasses in their original condition including all contents as they arrived. Wearing the glasses for weeks and returning in a poor condition is unacceptable.
60-DAY returns from the date we shipped your order.
Please include your order number and/or invoice in the package.
Customers pay return shipping and please ensure the return is Tracked/Signed for and keep your proof of return delivery in a safe place.
EXTENDED CHRISTMAS RETURNS
Pilestone know many of these glasses will be purchased as gifts for Christmas and for this reason any glasses purchased from November 1st - December 23rd are eligible for our 'Extended Christmas Returns' policy and do not need to return until January 31st to be able to get a refund or exchange.
Any questions, we're here to help!