Pilestone's Returns Policy
Pilestone want you to be completely satisfied with your purchase. If for any reason you want to return your glasses then you have a simple money back guarantee for any glasses purchased through www.pilestone.co.uk
- Due to the Christmas period we have extended our Returns Policy to January 31st 2022.
Please email us with a brief explanation as to why you wish to return the glasses and we will get back to you with instructions and a returns address.
- Once the package is received it will be processed and within 24 hours we will initiate a refund and you will be credited into your bank within 2-5 business days.
Return policy details: IMPORTANT
- Please return the glasses in their original condition including all contents as they arrived.
- Glasses that arrive back in a dirty condition that need returning to the manufacturer are subject to a £10.00 charge that will be deducted from your refund.
- Glasses that arrive back to us damaged or have scratches will not be refunded.
- United Kingdom 30-Day returns from the date we shipped your order.
- Outside of the UK 45-Day returns from the date we shipped your order.
- Returns need to arrive back at our warehouse strictly within the above timeframes or refunds will NOT be issued.
- Customers pay return shipping and please ensure the return is Tracked/Signed for and keep your proof of return delivery in a safe place until you receive your refund.
- Include your order number or invoice in the package.
Any questions, we're here to help!
Contact us at email@example.com