Returns

Pilestone's Returns Policy

Pilestone want you to be completely satisfied with your purchase. If for any reason you want to return your glasses then you have a simple money back guarantee for any glasses purchased through www.pilestone.co.uk

  • United Kingdom, 30 Days money back guarantee.
  • From outside UK, 45 Days money back guarantee.

Extended Christmas Returns

United Kingdom, Christmas orders placed from 22nd October 2020 qualify for extended returns to be received by our warehouse by 31st January 2021.

From outside UK, Christmas orders placed from 22nd October 2020 qualify for extended returns to be received by our warehouse by 31st January 2021.

How to return your glasses

Please email us with a brief explanation as to why you wish to return the glasses and we will get back to you with instructions and a returns address. 

Please Note:

  • Once the package is received it will be processed and within 24 hours we will initiate a refund and you will be credited into your bank within 2-5 business days.

Return policy details: IMPORTANT

  • Please return the glasses in their original condition including all contents as they arrived.
  • Glasses that arrive back in a dirty condition that need returning to the manufacturer are subject to a £10.00 charge that will be deducted from your refund.
  • Glasses that arrive back to us damaged or have scratches will not be refunded.
  • United Kingdom 30-Day returns from the date we shipped your order.
  • Outside of the UK 45-Day returns from the date we shipped your order.
  • Returns need to arrive back at our warehouse strictly within the above timeframes or refunds will NOT be issued.
  • Customers pay return shipping and please ensure the return is Tracked/Signed for and keep your proof of return delivery in a safe place until you receive your refund.
  • Include your order number or invoice in the package. 

 

Any questions, we're here to help!

Contact us at support@pilestone.co.uk